SAP Solution Manager - Operations using RunSAP

SAP RunSAP Methodology

Run SAP provides a methodology for the implementation of end-to-end solution operations with a clear defined roadmap:

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This methodology includes:
• The SAP standards for solution operations
• The road map of Run SAP to implement end-to-end solution operations
• A training and certification program
• Tools, including the SAP Solution Manager application management solution
• Support services

Below please find an overview on the Best Practices, Content, Services, Training, and Tools of SAP RunSAP:

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With the SAP standards for solution operations, you gain defined standards for important operations processes within a company’s business and IT units. These key standards and practices address the needs of business process experts – the stakeholders responsible for the design and execution of business processes – and of IT departments charged with ensuring that the services provided by the SAP solutions are available for business users:

Service Desk / Incident Management

The Service Desk with Incident Management in Solution Manager provides vast flexibility as to adopting standard SAP processes or enhance and implement own processes with a wide range of additional possible functionality.:

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Aside of the usage for SAP Support messages, often the Service Desk is being used as quite flexible request management system, e.g. in a project environment.

Change Management

The SAP Solution Manager Change Management enables the Change Request and  Change Implementation Management for SAP ABAP changes, but also for SAP Java changes and it can be setup to support non-SAP technical changes as well (e.g. for website files, etc.). The overall connection between Service Desk / Incident Tickets, Issues, Business Process Projects and also Test Defect and the link into transports is shown in below overview :

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End to End Root Cause Analysis

The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased. :

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Problem & Solution Database

Fully integrated with the Service Desk / Incident Management is the Problem Management and Solution Management. Below you find the overview of defining Problems and Solutions in the Work center :

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